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How do I Submit a Help Desk Ticket?

Submitting a Help Desk ticket in just a few easy steps.

If there is a problem or concern you are experiencing on the Thinking Nation platform, please follow these steps to submit a Help Desk ticket.

Tip: Make sure you're logged in to your Thinking Nation teacher account to begin this process.

1. When logged in to your teacher portal, in the upper righthand corner, there is a question mark icon Select that icon to navigate to the Help Desk screen.

 

2. Once on the Help Desk screen, please enter a Subject and brief Description of the issue you are facing.

3. Click "Submit"; this will automatically create a ticket for the Thinking Nation Support Team.

4. You will receive an email notifying you that your ticket has been received.


Note: You can also just email help@thinkingnation.org! This will automatically create a ticket for you.