Submitting a Help Desk ticket in just a few easy steps.
If there is a problem or concern you are experiencing on the Thinking Nation platform, please follow these steps to submit a Help Desk ticket.
Tip: Make sure you're logged in to your Thinking Nation teacher account to begin this process.
1. On your Overview page, in the upper righthand corner, there is a blue "Help Desk" button.
2. When you click on that button, you will be directed to your Customer Portal.
Here, you can check the status of all Tickets (passed and present) as well as file new tickets.
Note: If you haven't set up a Customer Portal, please use the "Register Here" link on the login page to do so. Using your school email is recommended. 
3. At the top righthand side of the page you will find 3 different options. Click the "File a Support Ticket" link to submit a new ticket. 
4. Fill out the 3 fields of the ticket. Make sure your email is correctly entered, give your ticket a name, and give us a brief description of the issue you are facing. 
5. After you click the "Submit" button, you will receive an email notifying you that your ticket has been received. 
6. Your new ticket will be visible on the home screen of your Customer Portal where you can track and monitor its status.
Reminder: There is an easy to follow, step-by-step video guide to this and many other processes for the Thinking Nation portals.